It took a little while but the BellSouth tech was finally convinced that there was indeed a problem and after several discussion between me, my ISP, him and his boos, he decided to switch ports for my line. Interestingly enough, the problem was fixed! Why it took some four weeks to get that done is a problem with technology and the people who work in the business.

There is too great a tendancy to blame someone/something else, in this case it was inside wiring. I had done plenty of troubleshooting and knew the wiring was not the problem. When you have a brand new wire running straight from the NID to the back of the modem with the line running into the house disconnected and the problem persists, the problem is not inside wiring.

I’m just thankful it’s fixed and hopefully will stay fixed.